Online Customer Service Representative (CSR)

Customer Services
Remote
February 18, 2025
$18 - $18 / hour
Full Time
Urgent

Job Description

Job Title and Overview

  • Job Title: Online Customer Service Representative (CSR)
  • Industry: Insurance
  • Location: Remote
  • Job Type: Full-time
  • Salary: $18/hr

Job Description

As an Online Customer Service Representative at Veracity, you will join the VUE (Veracity Underwriting Experience) Team and provide exceptional customer service to clients through inbound phone calls. This is not a typical call center role; you’ll handle customer inquiries about insurance policies and help troubleshoot issues. 

Responsibilities

  • Obtaining and maintaining a Property and Casualty License.
  • Taking initiative and working independently with minimal supervision.
  • Maintaining regular, timely attendance.
  • Making decisions, solving problems, and adhering to ethical standards.
  • Managing stress and maintaining composure.
  • Other duties as assigned

Requirements

Qualifications

High School Diploma

Experience

2 years of customer service experience

Skills

  • Strong problem-solving abilities and decision-making skills.
  • Proficiency with Microsoft Office Suite.
  • Ability to work independently and manage stress in a fast-paced environment.
  • Dedicated workspace and reliable internet for remote work.

Benefits

  • Health, dental, and vision plans.
  • 4 weeks of Paid Time Off.
  • 9 paid company holidays, plus 2 floating holidays.
  • 401(k) with employer match.
  • Personal assistant programs for work-life support.

How to Apply? 

Ready to join, apply here

Equal Opportunity Employer 

Veracity is an equal opportunity employer, committed to providing equal opportunities to all qualified applicants, regardless of race, religion, sex, or other legally protected characteristics. 

If you require accommodation, please inform us during the interview process.

Company Overview

Veracity is an independent insurance agency that provides expert guidance and best-in-class insurance policies to small business owners. The company operates without outside investors or corporate pressures, allowing it to focus solely on the needs of its clients. Veracity promotes a culture of empowerment, trust, and innovation, with a commitment to helping small businesses thrive.

Location

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