Intake Clerk – Onsite | Manhattan, New York | Full-Time

Job Description

Job Title and Overview

Job Title: Intake Clerk
Industry: Public Administration / Social Services
Location: 375 Pearl Street, Manhattan, NY
Job Type: Full-Time, Permanent
Salary: $45,050 – $51,796
Expected Hours: Monday to Friday, 9:00 AM to 5:00 PM

Job Description

The Intake Clerk within the Estates Recovery Unit plays a key role in supporting the recovery of Medicaid and Public Assistance benefits. This position involves researching cases from the Public Administrator’s offices to check their status in the Welfare Management System (WMS). 

The Intake Clerk prepares Claims Detail Reports (CDRs) and enters new cases into the Office of Legal Affairs Web Portal (OLAW), ensuring that all completed cases are properly closed. Additionally, the role includes scanning and uploading case information to HRA Oneviewer for accurate record-keeping. The Intake Clerk will assist with various administrative tasks to help facilitate the recovery process. Moreover, it maintains the integrity of public assistance programs.

Responsibilities of the Intake Clerk

The following are the responsibilities of the Intake Clerk at the Department of Social Services Accountability Office (DSS-AO):

• Produce claims for Public Administrators and Counsel within the five boroughs.
• Research cases sent from Public Administrator offices for WMS listings.
• Prepare and run Claims Detail Reports (CDRs) for cases found in WMS.
• Enter new cases in the Office of Legal Affairs Web Portal (OLAW).
• Close completed cases in the OLAW system.
• Scan and upload case documents to HRA Oneviewer.
• Assist Unit Supervisors with administrative tasks as assigned.
• Maintain accurate case records and ensure proper documentation.
• Collaborate with legal teams to ensure proper claim management.

Requirements for the Intake Clerk

Given below are the qualifications, experience, and skills required for the Intake Clerk at the Department of Social Services Accountability Office (DSS-AO):

Qualifications:

A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization.

Experience:

One year of satisfactory clerical experience.

Skills:

• Keyboard familiarity with the ability to type at a minimum of 100 keystrokes (20 words) per minute.
• Excellent verbal and written communication skills.

Benefits

As an Intake Clerk at the Department of Social Services Accountability Office (DSS-AO), you will be entitled to a range of comprehensive benefits designed to support your well-being and professional growth:

• Competitive Salary: A salary range of $45,050 – $51,796 per year, based on experience and qualifications.
• Health Benefits: Full access to health insurance options, including medical, dental, and vision coverage, ensuring you and your family are well taken care of.
• Retirement Plans: Opportunities to participate in the City’s pension plans, providing long-term financial security after retirement.
• Paid Time Off (PTO): Generous vacation, sick leave, and holiday pay, allowing for a healthy work-life balance.
• Public Service Loan Forgiveness: Eligible employees may qualify for federal loan forgiveness programs. This can significantly reduce the burden of student loan debt.
• Career Advancement: Opportunities for professional growth and development within the City of New York. It includes training programs, workshops, and the chance to work in various divisions within DSS-AO.
• Inclusive and Supportive Environment: The City of New York promotes an inclusive work culture, offering a diverse and supportive environment that ensures equal opportunities for all employees.
• Work-Life Balance: With a stable 9 am to 5 pm work schedule, Monday to Friday, you can easily balance your personal and professional life.

Shifts

The work schedule for the Intake Clerk position is as follows:

• Work Schedule: Monday to Friday, from 9:00 am to 5:00 pm.
  

This schedule ensures a stable, full-time work environment, allowing for consistency in both work responsibilities and personal time.

How to Apply

To apply for the Intake Clerk position at the Department of Social Services Accountability Office (DSS-AO), please click on the apply button:

Ensure that you attach your resume and any required documents. Applicants must indicate their eligibility for the position through the 55-a Program if applicable, and include this information at the top of their resume and cover letter.

Deadline to Apply

The deadline to apply for the Intake Clerk position at the Department of Social Services Accountability Office (DSS-AO) is May 23, 2025.

Work Authorization

This position does not specify any requirements for visa sponsorship or work authorization. Applicants must ensure they have the legal right to work in the United States before applying.

Equal Opportunity Employer

The Department of Social Services Accountability Office (DSS-AO) is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce where all individuals, regardless of race, color, national origin, sex, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy, are treated with respect and dignity. 

We encourage applicants from all backgrounds and walks of life to apply. The department fosters an environment free from discrimination, harassment, and retaliation, promoting equal opportunities for all employees.

Company Overview

The Department of Social Services Accountability Office (DSS-AO) plays a crucial role in ensuring the integrity and accountability of New York City’s social services programs. DSS-AO supports the operations of multiple divisions, including the Office of Audit Services, Special Investigations Division, and Vendor Monitoring Office, among others. 

The department is dedicated to upholding transparency and compliance within the city’s welfare system. With a focus on quality assurance and risk management, DSS-AO strives to protect public funds while ensuring that the citizens of New York City receive the services they need. Through its diverse team and dedicated services, DSS-AO is committed to maintaining a fair and accountable environment in line with city, state, and federal regulations.