Customer Service Representative

Job Description

Job Title and Overview

Job Title: Customer Service Representative
Industry: Customer Service
Location: Remote
Job Type: Full-time
Salary: $8.41 – $12.00 per hour
Expected Hours: Not more than 40 hours per week

Expiry Date: 23 March 2025

Job Description

We are seeking a dedicated Customer Service Representative to join our team and provide outstanding support to our clients. As a key member of our customer service team, you will manage customer inquiries, process payments, and offer top-notch assistance. This is a fully remote position, offering the flexibility to work from home while delivering exceptional service.

Responsibilities

• Handle incoming customer inquiries via phone, email, or in person.
• Process payments and manage cash transactions with accuracy.
• Perform data entry tasks to update and maintain customer records.
• Conduct outbound calling campaigns to follow up with customers and ensure satisfaction.
• Assist multilingual customers, providing effective and clear communication.
• Utilize sales techniques to promote products and services.
• Analyze customer feedback and identify areas for service improvement.
• Maintain a clean and organized workspace to enhance productivity.
• Work in a call center setting to address customer needs efficiently.

Requirements

Qualifications:

• High School Diploma or equivalent.

Experience:

• Proven experience in customer service or a related field is preferred.
• Previous experience with data entry and handling cash transactions.

Skills:

• Strong communication skills, with the ability to manage diverse customer interactions.
• Proficiency in office software applications, including data entry systems.
• Multilingual abilities are a plus for assisting a broader range of customers.
• Ability to work effectively in a fast-paced call center environment and handle stressful situations professionally.

Benefits

• Flexible work schedule.
• Opportunity to work from home, promoting work-life balance.

Shift

8-hour shifts with flexible scheduling.

How to Apply

If you are passionate about customer service and are looking for a role that offers flexibility and remote work, we’d love to hear from you. Please submit your application via CYBXperts – Customer Care Specialist – Remote Job to be considered for this position.

Company Overview

Modus Lights Technologists is committed to delivering world-class technology solutions that empower businesses to stay ahead of the competition. With over 10 years of experience in serving both enterprises and small businesses, we specialize in providing turn-key solutions that enhance customer, employee, and societal experiences. Our team of industry-leading experts ensures that you receive innovative, value-driven results that set your business apart in today’s competitive landscape.