Cybersecurity Support Analyst – Hybrid | Austin, TX | Full-Time
Job Description
Job Title and Overview
Job Title: Cybersecurity Support Analyst
Industry: Higher Education / Information Security
Location: Austin, TX
Job Type: Full-Time
Salary: $85,000+ (depending on qualifications)
Expected Hours: 40 hours per week
Job Description
The Cybersecurity Support Analyst plays a key role within UT Austin’s Information Security Office. This position focuses on managing and triaging the office’s ticket queue, supporting Tier-1 and Tier-2 issues. The analyst acts as the first point of contact for incoming requests and incidents from both UT Austin and the UT System.
This role requires strong organizational skills, a proactive mindset, and the ability to adapt quickly in a fast-paced environment. The analyst collaborates with cybersecurity teams to identify trends, document processes, and support a wide range of IT services. The role also includes responsibilities in internal documentation and end-user support.
Success in this position relies on a detail-oriented, curious, and technically capable professional who thrives on continuous learning and effective communication.
Responsibilities of the Cybersecurity Support Analyst
The following are the responsibilities of the Cybersecurity Support Analyst at UT Austin:
- Act as the first point of contact for all incoming requests to the Information Security Office.
- Triage and manage Tier-1 and Tier-2 support issues from UT Austin and UT System users.
- Escalate complex issues to appropriate team members with detailed documentation.
- Maintain situational awareness across ISO services and support areas to ensure efficient handling of inquiries.
- Monitor the support queue to detect patterns, recurring problems, and emerging risks.
- Contribute to internal documentation, such as triage protocols and queue procedures.
- Support the development of end-user guidance and public-facing resources.
- Collaborate with team members to assess risks and determine proper communication paths.
- Engage in continuous learning through training, certification, and development opportunities.
- Participate in additional related functions or assigned projects to support the security program.
Requirements for the Cybersecurity Support Analyst
Given below are the qualifications, experience, and skills required for the Cybersecurity Support Analyst at UT Austin:
Basic Qualifications
- U.S. citizenship, residency, or asylee status is required
- Must meet eligibility for access to classified information
- At least two years of technical support experience in a complex organization
- Bachelor’s degree or relevant education and experience substituted as appropriate
Preferred Qualifications
- Foundational understanding of cybersecurity concepts and best practices
- Prior experience in IT support, cybersecurity, or similar operational roles
- Knowledge of secure IT practices and experience evaluating technical requests
- Experience contributing to documentation systems like internal wikis or knowledge bases
Experience
- Two or more years of experience handling technical support in higher education or large enterprise settings
- Experience with remote collaboration tools like Slack, Zoom, and ticketing systems
Skills for the Cybersecurity Support Analyst
- Excellent communication and customer service abilities
- Strong organization, attention to detail, and adaptability
- Ability to assess technical risks and provide informed recommendations
- Technical writing skills for both internal teams and end users
Certificates
- Must obtain SANS GSEC certification within the first 6 months of employment
Benefits
As a Cybersecurity Support Analyst at UT Austin, you will enjoy the following perks:
- Comprehensive health coverage: 100% employer-paid employee premiums and 50% of family premiums
- Insurance options: Voluntary vision, dental, life, and disability insurance
- Paid time off: Generous vacation, sick leave, and holidays
- Retirement plans: Access to the Teacher Retirement System of Texas with employer matching
- Additional savings options: 403(b) and 457(b) voluntary retirement programs
- Reimbursement and spending: Flexible spending accounts for medical and childcare expenses
- Professional development: Free LinkedIn Learning access and support for conference attendance
- Tuition assistance: Opportunities to support continued education
- Employee perks: Discounts on events, athletic tickets, and more
- Transportation: Free access to UT Shuttle and CapMetro buses
- Campus access: Free entry to UT museums and libraries with the staff ID
- Retirement Plan Eligibility: This position is eligible for the Teacher Retirement System of Texas (TRS), provided it involves at least 20 hours of work per week and has a minimum duration of 135 days.
UT Austin also fosters a supportive environment that values personal well-being, learning, and professional growth.
Shifts for the Cybersecurity Support Analyst
The Cybersecurity Support Analyst position at UT Austin follows a standard weekday schedule, with 40 hours per week. This is a hybrid role, requiring a mix of remote and in-office work based on departmental needs.
Flexibility, availability during business hours, and consistent internet and mobile access are required to support job responsibilities effectively.
How to Apply
To apply for the Cybersecurity Support Analyst position at UT Austin, please visit:
Applicants must upload all required materials, including a resume, letter of interest, and contact information for three professional references (one must be a supervisor).
Make sure all documents are uploaded before applying, as edits cannot be made after submission.
Deadline to Apply for the Cybersecurity Support Analyst
The deadline to apply for the Cybersecurity Support Analyst position at UT Austin is July 21, 2025.
Ensure that all required application materials are submitted before this date to be considered.
Work Authorization
Applicants must be authorized to work in the United States on a full-time basis for any employer.
Sponsorship is not available for this position.
Finalists will be subject to a government security investigation and must meet eligibility requirements for access to classified information relevant to project requirements.
UT Austin participates in the E-Verify program to confirm work eligibility.
The university’s company ID number is 854197.
New hires must complete the federal I-9 form and present original documentation no later than the third day of employment.
Equal Opportunity Employer
The University of Texas at Austin is an equal opportunity/affirmative action employer.
It complies with all applicable federal and state laws regarding non-discrimination and affirmative action.
UT Austin is committed to creating an inclusive, respectful workplace.
The university does not discriminate based on race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status.
This applies to employment, education programs, activities, and admissions.
UT Austin also follows pay transparency rules and ensures fair practices across hiring, compensation, and promotions.
Company Overview
The University of Texas at Austin is a globally recognized public research university located in Austin, Texas. Established in 1883, it is one of the largest and most respected institutions in the United States. UT Austin is committed to advancing knowledge through teaching, research, and public service.
The university’s Information Security Office (ISO) plays a critical role in protecting its digital infrastructure. ISO works with academic, administrative, legal, and compliance units to maintain a secure and supportive IT environment.
UT Austin fosters a culture of curiosity, innovation, and impact, offering employees opportunities to grow professionally while contributing to meaningful academic and research missions. As a locally rooted institution with a global reputation, UT Austin supports its staff through rich benefits, career development, and a strong sense of community.
🔎 Related Jobs You May Also Like
